Return Policy

Thanks for shopping at Myfeel!

We work hard to make sure that you are happy with your purchase and we understand that you love creativity just as much as we do. You are dealing with people that is truly appreciative of all creative minds and the products that come out of them.

However, there are times when things can go wrong and you end up with a defective product or a missing part.  We want you to be happy and so have a fair defective return policy.

For Malaysia :-

Return and refund within 7 calendar days
You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused, in the original packaging as the same condition that you received it, and needs to have the receipt or proof of purchase. 

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return for warranty claim
You have a warranty period to return a defective item from the date of invoice.

To be eligible for a return, your item must have the receipt or proof of purchase. 

Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your warranty claim after inspecting the item.

If your warranty is approved, we will initiate a new goods exchange within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item while we are responsible for paying the shipping costs when we deliver the exchanged goods to you. Shipping costs are non-refundable. The new goods exchange can only be claimed once for each product.

Contact Us
If you have any questions on how to return your item to us, contact us.